20% OFF Entire Store(use Coupon- Save20)! FREE SHIPPING ON ORDERS OVER $75!

FAQs

Frequently Asked Questions 

How long does it take for my order to arrive?

If you are located in the United States, please allow up to 30 days for your order to arrive. Usually 2 weeks for T-Shirts. * Note: We will replace the item or offer a refund if you haven't received your order after 60 days of purchase.

Where is my order?
Please make sure to check your tracking number to see if the order's delivery status.  If you haven't received it yet the tracking status says you have, you should consult with the postal service.
Do you deliver products Internationally?

Currently, we are ONLY shipping in the USA. 

How do I size my dog?

For your convenience, we have a sizing chart available on all products, displaying the size measurements. There is also a picture showing how to measure your dog, but we are more than happy to explain it further. (sizes are approximate 1-2")

It can be confusing still with the Measurement names.

Back Length: Measure the back from base of neck(shoulders) to base of tail(tail bone).
Neck: Measure the circumference of the neck.
Chest or Girth: Measure the broadest part of the chest.

If the measurement is between sizes, we recommend going up one size. Also, if pet has a stout build, a deep chest, or is overweight, we recommend going up a minimum of one size for proper fit. If the dog is long-backed, like a Dachshund, a smaller size is recommended.

What size should I purchase?

Actual sizes may vary marginally (by around 1cm, for example) because of manually performed measurements.  It is recommended to purchase a size slightly larger in order to obtain the best possible size.

The color looks different on my newly received item than what I see on the website - can I do something about this?

Computer monitor displays may have chromatic aberrations that result in seeing one color on your screen, while your actual product may appear slightly different.

Why is my item being shipped from different locations?

The products you purchase are located overseas and we source our retail products overseas. All of our T-shirts are printed in the USA.
Will my items be sent in 1 package?

For logistical reasons, items in the same purchase will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries

What are the payment options?

American Express, Apple Pay, Diners Club, Discover, JCB, MasterCard, PayPal, & Visa.

How secure is my personal information?

Bark Bone Biscuit adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What do you do with the data you store about me?
Please review our Privacy Policy - it is a requirement of using this website. 

If I don't like my order, can I return it and get a refund?

Please review our Refund and Return Policy before making any orders, as we apply this policy very strictly.

Why do you source your retail items overseas?

We have a good relationship with our suppliers, and our goal at Bark Bone Biscuit is to sell you products that you want at the right value. We ensure our suppliers are reputable and follow business best practices.
Do you use Social Media & Brand Ambassadors?
Yes! We love and are always interested in collaborations with influencers.